Contact us

Service-related questions

If you would like to know:

  • How to fill in an application
  • What documents are required
  • How long the service takes to be delivered
  • The status of your request
  • What to do if you receive an incorrect decision

Please contact the service provider – in the service description, go to “Other relevant information” → “Provider contacts”.

Note: VIISP does not provide consultations about the services themselves.

Portal or account-related questions

Contact the VIISP Help Desk if:

  • The portal is not working or is experiencing issues
  • You cannot log in or create an account
  • It is unclear where to submit or find a requested service
  • You have questions about your account, authentication, or authorizations

Phone: +370 5 259 5581

Working days: 8:00–20:00

Before public holidays: 8:00–18:00

Outside working hours, submit an inquiry by clicking “Submit a request” at the bottom of the portal.